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A reflection of the highest standards of service.
Skin Mastery maintains a 48-Hour Cancellation Policy. Missed appointments or those cancelled without two-day's notice, will result in an automatic charge of at least 50% of the service booked. Cancellations must be made online or on the Square Go App only.
The early warning signs of illness are mostly recognizable and we ask that when symptoms arise, you take any screening tests and reschedule your appointment within our 48-Hour Cancellation Policy to avoid being charged a fee. Always let us know if you simply do not feel your best and we will be happy to wear a mask during your session.
We trust that our guests use their best judgement when they are seriously ill and we reserve the right to enact our 48-Hour Cancellation Policy at our discretion.
Winter in Boston is unpredictable and storms are commonplace. We will be in touch with guests who have reservations during storms to determine the best plan for everyone.
All payments must be made at the time of service. All major credit cards are accepted and the card must be present at the time of sale for your security and protection. Gratuities are appreciated and may be added at the time of sale.
We apologize for any inconvenience, but personal checks and mobile payments such as Venmo or PayPal are not accepted. And please note that if you are paying in cash, we are unable to make change at this time.
You may return unopened products in the original packaging within 7 days of purchase for a full refund. To receive a refund, the item must be RECEIVED BY SKIN MASTERY within 7 days of the purchase date and in sellable condition with receipt. Any items without a receipt, appear damaged, used, or are received after the 7-day period will not be accepted. Facial instruments, gift cards, sale items, and ingestible goods are final sale and not eligible for return.
Please note that we reserve the right to limit or decline returns that appear unethical or unlawful.
Paperless and plastic gift cards may be redeemed for facial services and products with the gift card number at the time of sale. Please note that we are unable to process a gift card without the paperless gift card number/email provided by Square or the unique QR code printed on the physical gift card.
Skin Mastery offers complimentary USPS Ground Shipping (8-15 days) across the continental United States on orders over $75 and complimentary USPS Priority Mail (2-3 days) on orders over $300. Otherwise, you may choose from a variety of shipping options at general market rates determined by USPS. After placing an online order, be sure your mailbox is empty and ready to receive a 9X6X3 box (in most cases).
We recommend you carefully choose a shipping option that aligns with the security level at your residence. USPS Signature Confirmation or In-Person Pickup might be the best option for non-secure residences or small mailboxes that are not emptied regularly. Skin Mastery is not responsible for loss or damage incurred by the carrier or upon delivery whereas options to prevent loss are available.
We do our best to fulfill online orders within 3-5 business days, unless otherwise stated. Tracking information is provided automatically to the email on file. Always check your spam folder if you have not received your tracking information or login to your online account.
Shipping speed is determined by USPS and may vary based on variety of factors including weather and holiday's. Please contact USPS for more information regarding any delay in delivery after your order has shipped.
You may schedule a in-person pickup within seven days during online checkout at no cost. You will receive notification when your order is ready and you may pickup during your preferred/selected time from the front desk on the 5th floor, unless otherwise stated. Pickup outside of pre-selected window cannot be guaranteed and same-day fulfillment is not available.
*A photo ID is always required to enter the building.
Elegant plastic gift cards and paperless gift cards are available for purchase and may be redeemed for facial services and products. You may purchase a paperless e-gift card online to be emailed directly to you or your loved one on a specific date. Please email Skin Mastery to order a beautiful plastic gift card in a drawstring bag, complete with skin care samples and promotional material - info@skinmastery.com .
*There is a $5 Wrap + Service Fee for all plastic gift cards.
*All gift card sales are final.
You're allowed to have a bad day (no toxic positivity here!) and it is our pleasure to offer a light in the darkness, but you must treat us with respect and kindness at all times.
We ask that our guests do not take photographs of the products we discuss that you do not intend to purchase at Skin Mastery. This prevents the appearance of ethical violations and exploitation of our work and expertise. Maintaining healthy relationships that feel good are important to us and we reserve the right to refuse service to anyone who does not contribute to the harmonious nature of our environment.
We love to share our skin-secrets and help you achieve your skin care goals as part of an ongoing relationship. It's really the only way! We are happy to make ourselves available by email to answer any skin-related questions or make recommendations that support the treatment plan we have created for you at no additional charge, but we must limit this service to existing clientele only and we ask that if you have more than one or two questions or have not received a facial in the last six months, please schedule an appointment to connect.
Virtual consultations are not available at this time.
Copyright © 2018 Skin Mastery - All Rights Reserved.
Skin Mastery is celebrating six years in business with a special gift for you! Receive a full size bottle of Awaken with every facial this May.
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